Contact Us

If you need assistance with your Stake account at stakega.com, you can contact our customer support team through this secure contact form. Please provide your full name, registered username, email address, and a concise description of your question, complaint, or account request so that we can locate your Stake profile efficiently. Do not include your password, full payment card details, or two-factor authentication codes, as our team will never ask for these in full. For security and regulatory reasons, we may ask you to complete identity verification or supply supporting documents in line with UK Know Your Customer and anti-money laundering requirements. Online gambling services for UK players are provided under UK Gambling Commission licence 38898 held by TGP Europe Ltd, which powers the Stake brand for Stake on stakega.com. You can also contact us directly by email at support@stakega.com using the same details registered to your account.

We aim to reply to most standard enquiries within one business day and, as of 2026, provide 24/7 assistance for urgent account, payment, and gameplay issues. For faster support, please use the live chat function available when you are logged in to your Stake account at stakega.com. If your message concerns safer gambling tools or self-exclusion, you can adjust limits in your account and, for UK-wide self-exclusion, you may register with GAMSTOP at gamstop.co.uk. If you wish to make a formal complaint, submit full details via this form or live chat first so we can review the matter under our internal complaints procedure. If, after following our process, your dispute remains unresolved, you may be able to refer it to the Independent Betting Adjudication Service (IBAS) at ibas-uk.com. For confidential support and information about gambling safely, you can visit BeGambleAware at begambleaware.org.