Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Stake-branded online gambling services made available to players located in the United Kingdom on stakega.com under the Stake profile (the "Website" and the "Services").

The Services are provided by TGP Europe Ltd ("Operator", "we", "us", "our"), a private limited company based in the Isle of Man and licensed and regulated by the UK Gambling Commission under licence number 38898 for the provision of remote betting and gaming services to customers in the United Kingdom. Details of this licence are available on the UK Gambling Commission public register at https://gamblingcommission.gov.uk/public-register/business/detail/38898.

By creating an account, accessing, or using any part of the Website or Services on stakega.com under the Stake profile, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.

These Terms are effective from 1 January 2026 and replace any previous version for UK players. They may be updated from time to time in accordance with the provisions set out below under "Changes to Terms".

Definitions

Operator: TGP Europe Ltd, based in the Isle of Man, licensed and regulated by the UK Gambling Commission under licence number 38898, which operates the Stake-branded Services for UK players on stakega.com.
Stake: The Stake brand under which the online gambling Services are marketed on stakega.com and associated UK-facing sites operated by the Operator in accordance with its UK Gambling Commission licence.
Stake: The localized configuration of the Stake-branded Services provided via stakega.com to players located in the United Kingdom and governed by these Terms.
Website: The Stake-branded online platform accessible at stakega.com (and any sub-domains or URLs that redirect to it for the UK market) through which the Operator provides the Services.
Services: All online gambling, betting, gaming, promotional, account, and ancillary services offered on or through the Website to players located in the United Kingdom.
Account: A registered user account created by you on stakega.com under the Stake profile, which allows you to access the Services and hold funds for betting and gaming.
User, Player, you, your: Any natural person who registers for, accesses, or uses the Website or Services under these Terms.
Bet or Wager: Any stake placed by you on an outcome offered through the Website, including sports bets, esports bets, and any other betting or gaming transactions.
Game(s): Any casino, live casino, slot, table, virtual, or other game made available via the Website by the Operator or its game providers.
Bonus: Any form of value added by the Operator to your Account on a promotional basis, including bonus funds, free bets, free spins, cashback, or similar promotional benefits.
Promotion: Any offer, competition, bonus scheme, tournament, or reward campaign available to Users, subject to specific promotional terms and these Terms.
KYC (Know Your Customer): The identity, age, address, source-of-funds and source-of-wealth verification procedures we undertake to comply with legal, regulatory, anti-money laundering, and safer gambling obligations.
Business Day: A day other than a Saturday, Sunday, or public holiday in England and Wales when banks are generally open for business.
Force Majeure Event: An event or circumstance beyond our reasonable control, including but not limited to acts of God, pandemic, government restrictions, war, strikes, failures of telecommunications or utilities, or serious technical failures.
UKGC: The Gambling Commission of Great Britain, the regulator responsible for licensing and supervising the Operator under licence number 38898.
GamStop: The UK national online self-exclusion scheme operated at https://gamstop.co.uk, with which the Operator is integrated for UK customers.
ADR Provider: An Alternative Dispute Resolution entity approved by the UKGC. For the UK operation, our ADR provider is the Independent Betting Adjudication Service ("IBAS"), accessible at https://ibas-uk.com.

Account Registration

Eligibility and Age Verification

Minimum age: You must be at least 18 years old to open an Account and use the Services. By registering, you confirm that you are 18 or over and legally entitled to participate in online gambling in the United Kingdom.
Location and jurisdiction: The Services under Stake are intended only for players located in the United Kingdom. You must not access or use the Services from any jurisdiction where such use is unlawful or where we do not accept customers.
Age checks: We will carry out age and identity checks using third-party databases. Until verification is successfully completed, we may restrict your ability to deposit, bet, or withdraw and may suspend or close your Account if we cannot verify your age within a reasonable period.
Underage gambling: If we discover or reasonably suspect that you were under 18 at the time you placed bets, your Account will be closed, all bets may be voided, and any winnings will be forfeited. We may report such matters to the UKGC and other relevant authorities.

Account Creation and Verification (KYC)

Registration process: To create an Account, you must complete the online registration form on stakega.com, providing a valid email address, a secure password, and any other requested information. You must confirm your email address via the verification process communicated to you.
Accuracy of information: All information you provide must be true, complete, and accurate, and you must keep it up to date at all times. This includes your name, date of birth, residential address, email address, and payment details.
KYC documentation: We may request documents including (but not limited to) a copy of your passport or ID card, proof of address, payment method ownership evidence, and source-of-funds/wealth documentation. You agree to provide such documents promptly upon request.
Account approval: We may suspend, restrict, or close your Account if you fail to provide required information or documentation, or if we have concerns regarding fraud, money laundering, terrorist financing, sanctions breaches, or safer gambling risks.
Single account: You may hold only one Account for the Stake Services. Multiple accounts, including those opened with different details, may be closed and any bonuses forfeited. We may, in our discretion, allow one consolidated Account to remain open.

Self-Exclusion and Safer Gambling

GamStop integration: As a UK-licensed operator, we are integrated with GamStop. If you are registered with GamStop, you must not attempt to use the Services. We will take reasonable steps to identify and prevent you from using the Website while a GamStop self-exclusion is active.
Internal self-exclusion and tools: We provide safer gambling tools, including deposit limits, reality checks, time-outs, and self-exclusion options. Details are available on stakega.com and may reference resources such as https://gamstop.co.uk and https://begambleaware.org.
Accuracy for self-excluders: If you provide inaccurate or incomplete details which prevent us or GamStop from identifying your self-exclusion, we cannot be held responsible for any resulting losses, subject always to our statutory responsibilities.

Account Security and Obligations

Confidential credentials: You must keep your login details and password confidential and not share them with any third party. You are responsible for all activity conducted under your Account unless we have failed to keep your Account information secure.
Unauthorised access: If you suspect that your Account has been compromised, you must notify us immediately at support@stakega.com and change your password. We may suspend the Account while we investigate.
Prohibited use: You must not use the Services for any unlawful purpose, including fraud, money laundering, or collusion, or on behalf of any other person. You must not use the Website if you are self-excluded, banned, or otherwise prohibited from gambling.

Betting & Gameplay Rules

General Betting Principles

Offer and acceptance: A Bet is valid only when accepted and recorded by our servers. Once a Bet has been accepted and a transaction ID generated, it will stand subject to these Terms and the specific rules of the relevant market or Game.
Minimum and maximum stakes: Each market or Game may specify minimum and maximum stakes. These limits are displayed on the Website or in the Game interface and may vary between events and customers. We may adjust limits at any time.
Markets and settlement: Bets are settled based on the official results declared by the relevant governing body or game provider. In the absence of an official result, we may use generally accepted industry sources to determine the outcome.
Rules hierarchies: In the event of conflict, the following order of precedence applies: (1) specific market or Game rules; (2) these Terms; (3) any general sports or casino rules published on stakega.com.

Bet Placement, Modification, and Cancellation

Bet confirmation: It is your responsibility to check that all details of your Bet are correct before confirming. Once confirmed, Bets cannot be cancelled or changed by you.
Operator cancellation: We reserve the right to void or cancel all or part of a Bet where: (i) an obvious error (palpable error) has occurred; (ii) the market or Game has been incorrectly priced or set up; (iii) we are required to do so by law, regulation, or the UKGC; or (iv) the Bet is associated with fraud, collusion, or misuse.
Technical failures: If, due to technical failure, a Bet is not recorded on our systems, it will be deemed not to have been placed. If a Game malfunctions, all affected Bets may be voided and stakes refunded, subject to the rules of the game provider.
In-play and timing: For in-play markets, Bets accepted after the outcome of an event is known or is reasonably predictable may be voided. Our server time will be decisive.

Gameplay Conduct and Chat Rules

Fair play: You must not use any unfair advantage such as bots, automated systems, or exploiting software bugs, nor collude with other players. We may void Bets and withhold funds where we reasonably suspect unfair play or cheating.
Live casino etiquette: In live casino Games, you must behave respectfully towards dealers and other players. Abusive, threatening, discriminatory, or harassing behaviour is prohibited and may result in your chat being disabled or your Account being suspended or closed.
Chat and community features: Any chat or community features on the Website must not be used to advertise, spam, promote illegal activity, or share personal data of others. We may monitor and moderate communications and remove content that breaches these rules.
Game rules: Each Game may have its own rules and paytables provided by the game provider. By playing, you agree to those rules, which form part of these Terms to the extent applicable.

Bonus Terms

General Bonus Conditions

Promotional terms: Each Bonus or Promotion will be subject to specific terms and conditions, which will be made available on stakega.com or within the relevant promotional communication. In the event of conflict, specific promotional terms prevail over these general Bonus Terms.
Eligibility: Bonuses are intended for recreational players only and may be limited by location, payment method, or other criteria. We may exclude certain players or groups at our discretion where required for regulatory, risk, or responsible gambling reasons.
Abuse and irregular play: We may withhold, cancel, or reclaim Bonuses and associated winnings where we reasonably suspect abuse, including multiple account use, collusion, low-risk betting strategies, or any play that contravenes the spirit of the promotion.

Activation, Wagering Requirements, and Timeframes

Activation: Some Bonuses are credited automatically; others require an opt-in or entry of a bonus code. Activation requirements will be explained in the relevant promotional terms.
Wagering requirements: Unless stated otherwise, Bonus funds and any winnings derived from them must be wagered a specified number of times (for example, 20x the Bonus amount) before they can be withdrawn. Contributions to wagering requirements may differ by Game type.
Time limits: Bonuses and free spins are usually subject to an expiry period (for example, 7 - 30 days) from the date of credit. If wagering requirements are not met within the stated period, the Bonus and any associated winnings may be removed. Any such periods referenced in promotional materials during 2026 will not extend beyond 31 December 2026 unless expressly stated.
Maximum stakes and winnings: We may impose maximum bet sizes when using Bonus funds (for example, a limit per spin or hand) and caps on the amount that can be won or withdrawn from certain Promotions. These limits will be set out in the relevant promotional terms.

Prohibited Games and Actions

Restricted Games: Certain Games or Game categories (for example, some slots, table games, or jackpot Games) may be excluded from fulfilling wagering requirements or may only partially contribute. The applicable list will be stated in the promotional terms.
Game pattern restrictions: Practices such as low-risk betting (e.g. betting on red and black simultaneously), minimal risk wagering, or any similar strategies designed to complete wagering requirements without genuine risk may be considered Bonus abuse.
Bonus stacking: Unless explicitly permitted, only one active Bonus or Promotion may apply to your Account at any time. Bonuses cannot usually be combined, and wagering on one Bonus may not count toward another.

Payments & Withdrawals

Deposits

Payment methods: We may make available various deposit methods, including debit cards, certain e-wallets, bank transfers, and, where permitted and offered, selected cryptocurrencies. Availability depends on your location, verification status, and regulatory requirements.
Ownership of payment methods: You may only use payment methods held in your own name. Deposits from third-party accounts (including business accounts) are not permitted. We may request documentation to verify ownership.
Deposit limits: Minimum and maximum deposit amounts vary by payment method and will be displayed in the cashier section. You may set lower personal deposit limits using our safer gambling tools.
Fees and currency: We may not charge deposit fees, but your bank, payment provider, or crypto service may impose charges or currency conversion costs. Any such fees are your responsibility.

Withdrawals

Withdrawal methods and routing: Where possible, withdrawals will be processed to the same payment method used for deposits, subject to applicable regulations, security checks, and technical availability.
Processing times: We aim to review and process withdrawals promptly. Many withdrawals will be processed within 1 - 3 Business Days, but some may take longer (for example, up to 5 Business Days) due to verification checks, banking processes, or regulatory requirements.
Verification before payout: We may require KYC and source-of-funds documentation before processing withdrawals. If you do not provide requested documents, we may cancel or delay withdrawals and may suspend your Account.
Limits and fees: Minimum and maximum withdrawal amounts and any applicable fees will be shown in the cashier section. We may adjust these from time to time, provided that any changes will not retroactively affect pending, duly requested withdrawals.

Cryptocurrency-Related Considerations

Regulatory constraints: Where cryptocurrencies are accepted for UK players, their use will be subject to additional regulatory, AML, and risk controls. We may limit or discontinue crypto deposits or withdrawals where required by law or the UKGC.
Exchange rates and volatility: If we convert between fiat and crypto, conversion rates and timing of conversion may affect the value of your balance. We are not responsible for any losses arising from market volatility, subject to our obligations under applicable law.

Refunds, Chargebacks, and Reversal of Transactions

Refunds: Deposits will generally not be refunded once used for betting or gaming. In exceptional circumstances (for example, technical errors or confirmed unauthorized use), we may, at our discretion and subject to legal obligations, refund certain amounts.
Chargebacks: You must not request chargebacks or cancel payments without legitimate reason. If a chargeback occurs, we may suspend or close your Account, void Bets, and recover any amounts due, including our reasonable costs.
Void bets and malfunction: If a Bet is voided due to an error or malfunction, your stake will normally be returned to your Account. If Bonus funds were used, the Bonus will be reinstated where practicable.

Customer Funds Protection

Segregation level: Customer funds are held in accounts separate from our corporate funds and are managed in accordance with the UKGC's requirements for a medium level of customer funds protection. This means that, in the event of insolvency, there is some degree of protection, but not absolute security.
Insolvency risk disclosure: Further details of how customer funds are protected can be found via the UK Gambling Commission's website and public guidance. By using the Services, you acknowledge and accept the level of customer funds protection described above.

Limitation of Liability

Our Obligations

Fairness and integrity: We will operate the Services with reasonable skill and care and in accordance with our UKGC licence. Games are provided by reputable third-party suppliers whose products are designed to be fair, and many are independently tested.
Accuracy of results: We will use reasonable efforts to ensure that bet settlement, Game outcomes, account balances, and transaction histories are recorded and displayed accurately on the Website. In the event of any discrepancy, our internal records will normally prevail, subject to audit and regulatory oversight.

Exclusions and Limitations

No guarantee of uninterrupted service: The Website and Services are provided "as is" and "as available". We do not guarantee that access will be uninterrupted, timely, or error-free, nor that defects will always be corrected immediately.
Technical failures and third parties: We are not liable for losses arising from failures of telecommunications, the internet, your hardware or software, or third-party services beyond our reasonable control, including delays or failures in deposits or withdrawals caused by banks or payment providers.
Maximum liability: Subject to the paragraph below, our total aggregate liability to you arising out of or in connection with the Website, the Services, or these Terms (whether in contract, tort, negligence, or otherwise) shall be limited to: (i) the amount of the Bet in dispute; or (ii) where the dispute does not relate to a specific Bet, the lesser of your net deposits to the Account over the preceding six (6) months and GBP £10,000.
Non-excludable liability: Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Your statutory rights are not affected.

Your Responsibility

Responsible gambling: You are responsible for ensuring that you gamble within your means and that you understand the risks associated with gambling. Information and support are available at https://begambleaware.org and https://gamstop.co.uk.
Losses: You accept that you may lose money when gambling and that you are fully responsible for such losses, except where caused directly by our breach of these Terms or applicable law.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in the Website and Services, including but not limited to software, source code, design, text, graphics, logos (including the Stake brand), trademarks, audio-visual content, and interfaces, are owned by or licensed to the Operator and are protected by copyright, trademark, and other intellectual property laws.
Third-party content: Game content and other materials licensed from third-party providers remain the property of those providers and are used by us under licence.

Permitted Use and Restrictions

Limited licence: We grant you a limited, non-transferable, non-exclusive licence to access and use the Website and Services via stakega.com for personal, non-commercial gambling purposes only, subject to these Terms.
Prohibited acts: You must not copy, reproduce, distribute, transmit, display, perform, publish, modify, create derivative works from, sell, license, or otherwise exploit any part of the Website or its content without our prior written consent.
No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Website or any associated software, except to the extent permitted by applicable law.
Data scraping and automation: Automated access, scraping, or harvesting of content, odds, or data from the Website is strictly prohibited.

Privacy & Data Protection

Privacy Policy: We process your personal data in accordance with our Privacy Policy, which forms part of these Terms. The Privacy Policy is available via the "Privacy" link on stakega.com and may also be accessible at the dedicated UK privacy page (currently published at https://stake.uk.com/privacy-policy for the UK operation).
Legal basis and rights: We will process your personal data in compliance with applicable data protection laws, including UK data protection legislation. The Privacy Policy explains the purposes of processing, legal bases, data retention periods, and your rights (such as access, rectification, and complaint rights).
Security and disclosures: We implement appropriate technical and organisational security measures to protect your data and may share information with regulators, law enforcement, payment providers, and other third parties as described in the Privacy Policy.

Changes to Terms

Amendments

Right to modify: We may amend these Terms, including for legal, regulatory, technical, or business reasons, or to reflect changes to the Services or our UKGC licence conditions.
Notification: Where changes are material, we will take reasonable steps to notify you in advance by one or more of the following methods: (i) email to the address registered on your Account; (ii) an on-site notification or pop-up message; or (iii) a notice banner on stakega.com.
Effective date of changes: The updated Terms will indicate the "last updated" date. Changes will take effect on the date specified in the notice, which will not normally be earlier than the date of notification, unless required by law or regulation.

Your Acceptance or Rejection of Changes

Continuing use: If you continue to use the Website or Services after the effective date of any changes, you will be deemed to have accepted the updated Terms.
Right to discontinue: If you do not agree with the updated Terms, you must stop using the Services, close your Account, and, where permitted by law and regulation, withdraw any remaining real-money balance subject to standard verification and withdrawal procedures.
Version history: We may retain previous versions of the Terms and make them available upon request for regulatory and compliance purposes.

Termination & Suspension

Suspension by the Operator

Grounds for suspension: We may suspend your Account, with or without notice, where we reasonably suspect: (i) breach of these Terms; (ii) fraud, collusion, money laundering, or other criminal activity; (iii) use of the Account by a minor or self-excluded person; (iv) chargebacks or payment issues; or (v) any other conduct that may harm us, other players, or the integrity of the Services.
Effects of suspension: During suspension, you may be unable to place Bets, participate in Games, receive Bonuses, or withdraw funds until the matter is resolved. We may require further information or documentation from you as part of our investigation.

Account Closure

Closure by you: You may request closure of your Account at any time by contacting support@stakega.com or by using any available self-service option on stakega.com. Closure is subject to completion of any outstanding Bets and withdrawals, in line with legal and regulatory obligations.
Closure by us: We may close your Account by giving reasonable notice where we decide to cease offering the Services in the United Kingdom or to you as an individual, or immediately where there is a serious breach of these Terms or regulatory requirements.
Funds on closure: On closure (unless closure is due to prohibited conduct such as fraud or money laundering), we will, subject to verification and applicable law, make reasonable efforts to return any remaining real-money funds in your Account. Bonus funds and incomplete wagering will ordinarily be forfeited.
Confiscation in serious breaches: In cases of fraud, money laundering, collusion, serious abuse of Bonuses, or other serious regulatory breaches, we may be required or entitled to withhold and/or confiscate funds and report the matter to the relevant authorities.

Inactivity and Dormant Accounts

Inactivity: If your Account shows no login activity for an extended period specified on stakega.com, it may be classified as inactive or dormant. We may contact you using your registered details before any change to your Account status.
Dormant accounts: Dormant Account procedures, including any potential fees or transfer of unclaimed balances in accordance with applicable law, will be described on stakega.com and applied consistently with regulatory requirements.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your use of the Website and Services, and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection laws that apply in your place of residence within the United Kingdom.

Complaints and Dispute Resolution

Internal complaints process: If you wish to raise a complaint, you should first contact our customer support team at support@stakega.com, providing your Account details and a clear description of the issue. We will aim to acknowledge your complaint promptly and to resolve it within a reasonable period.
Escalation to ADR (IBAS): If, after at least eight (8) weeks from the date of your complaint, the matter remains unresolved or we issue a final decision with which you disagree, you may escalate the dispute to our appointed Alternative Dispute Resolution provider, IBAS, at https://ibas-uk.com, in accordance with their procedures.
Non-exclusivity of ADR: Referral to IBAS does not affect your right to pursue a claim through the courts. However, IBAS may decline to consider disputes that fall outside its remit or where you have not first completed our internal complaints process.

Court Jurisdiction

Courts: Subject to any mandatory legal provisions to the contrary, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising from or related to these Terms, your Account, or the Services.
Consumer rights: Nothing in this section limits your rights to bring proceedings in the courts of the part of the United Kingdom in which you are resident, where such rights exist under applicable law.

Contact Information

Customer support email: For general enquiries, account issues, complaints, and safer gambling requests, you can contact us at support@stakega.com. This is the primary support channel for Stake users on stakega.com.
Mailing and registered details: The Services for UK players are operated by TGP Europe Ltd, based in the Isle of Man. Up-to-date company address and registration details are available via the UK Gambling Commission public register entry for licence number 38898 at https://gamblingcommission.gov.uk/public-register/business/detail/38898 and may also be displayed on stakega.com.
Telephone contact: If we make a telephone support number available, it will be clearly published in the "Contact" or "Help" sections of stakega.com. Any such number may change from time to time, and the latest details on the Website will apply.
Legal notices: Formal legal notices and regulatory correspondence should be submitted by email to support@stakega.com, clearly marked "Legal Notice" in the subject line, or via any specific legal contact details published on stakega.com for this purpose. Where required, you may also send correspondence to the Operator's address as recorded in the UKGC public register.
Responsible gambling and external support: For independent advice and support regarding gambling, you may contact organisations such as BeGambleAware at https://begambleaware.org and access the national online self-exclusion scheme at https://gamstop.co.uk.